Return & Refund
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Returns & Exchanges:
- We do not accept returns. However, exchanges are available within 7 days of receiving the product for the following reasons:
- Size Exchange: If the size is incorrect, you can exchange it for the correct size.
- Defective Product: If the product is defective, we will process an exchange upon receiving proof of the defect (such as a video or photo).
- Style Exchange: If you’d prefer a different style, you can exchange it, subject to availability.
- Exchange Process:
- The customer is responsible for the shipping cost of returning the exchanged product.
- If exchanging for a product of higher value, the customer must pay the difference.
- If exchanging for a product of lower value, the difference will be refunded to the customer via GPay.
Exchange Process:
- Exchanges are only processed once the original product is returned to us.
- The customer must provide proof of the product’s condition (video or photo) if the product is defective.
- We will send the exchanged product back to the customer after receiving the returned item.